Human resources management practices in hospitals: The case of the Bukavu Provincial General Referral Hospital in South Kivu, Democratic Republic of the Congo

Authors

  • BASHONA CIMANUKA PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • Paul-René LOHATA TAMBWE Professor at the Higher Institute of Medical Technology in Kinshasa, ISTM-KIN, DRC
  • EMMANUEL KASONGO Professor at the University of Kinshasa, DRC
  • MUBAYA KIBEMBA José Professor at the Higher Institute of Medical Technology in Kinshasa, ISTM-KIN, DRC
  • AMISI IMANI Aide – Stéphane PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • TOHEMO LUKAMBA Alexis PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • KALAU KAUMB Gabin PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • KASONGO MUTWALE Marcel PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • Geneviève Nuncia KON MUZANG PhD student at the Doctoral School of the Higher Institute of Medical Techniques in Kinshasa, ISTM-KIN, DRC
  • NGWISANI MATOBA Norbert Mathieu Permanent Administrative Manager at the AU/DRC Presidential Clinic, DRC
  • BOGENDA MOA Lavie Assistant and research lecturer at the Higher Institute of Medical Techniques in Bukavu, ISTM-Bukavu, Department of Paediatrics, DRC

DOI:

https://doi.org/10.63883/ijsrisjournal.v5i4.897

Keywords:

Management, human resources, practice, recruitment, remuneration, motivation and hospital

Abstract

A hospital is an organisation comprising a range of functions, each with its own specific remit and assigned roles.

The aim of our study is to contribute to the improvement of human resources management based on the major issues identified at the HPGRB.  This is a descriptive study with an analytical focus. The study was conducted amongst 384 staff members. Data were collected using standardised questionnaires and analysed statistically.

Following our investigations, we obtained the following results: the majority of respondents were permanent staff (86.4 per cent); staff recruitment is based on subjective criteria (63.6 per cent); a significant number of respondents acknowledge the efforts made by the hospital management to maintain a motivated workforce (36.6 per cent); out of a total of 566 staff members, only 37 receive the government salary (6.53 per cent) and 281 staff members receive the hazard allowance (49.65 per cent); the vast majority consider remuneration to be the key factor in retaining a motivated workforce.

Despite the reforms undertaken, one of the major problems remains the lack of a suitable human resources management policy in terms of motivation, recruitment, staff retention and remuneration of healthcare staff.

In conclusion, like other healthcare organisations that suffer from low human resources efficiency due to various unforeseen circumstances, the HPGRB is no exception; hence its mixed performance in human resources management.

Keywords: Management, human resources, practice, recruitment, remuneration, motivation and hospital.

 

 

Received Date: June 19, 2026

Accepted Date: July 10, 2026

Published Date: August 01, 2026

Available Online at: https://www.ijsrisjournal.com/index.php/ojsfiles/article/view/897

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Published

2026-08-01

How to Cite

BASHONA CIMANUKA, Paul-René LOHATA TAMBWE, EMMANUEL KASONGO, MUBAYA KIBEMBA José, AMISI IMANI Aide – Stéphane, TOHEMO LUKAMBA Alexis, KALAU KAUMB Gabin, KASONGO MUTWALE Marcel, Geneviève Nuncia KON MUZANG, NGWISANI MATOBA Norbert Mathieu, & BOGENDA MOA Lavie. (2026). Human resources management practices in hospitals: The case of the Bukavu Provincial General Referral Hospital in South Kivu, Democratic Republic of the Congo. International Journal of Scientific Research and Innovative Studies, 5(4), 708–720. https://doi.org/10.63883/ijsrisjournal.v5i4.897

Issue

Vol. 5 No. 4 (2026): Scientific Research and Innovative Studies

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Articles in IJSRIS Journal are published in open access under the Creative Commons Attribution License (CC BY) (https://creativecommons.org/share-your-work/cclicenses

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