Hospital digitisation and organisational performance in Morocco: Levers and limitations of post-NMD health reforms

Abstract

This article analyses the impact of hospital digitalisation on the organisation of public services in Morocco, with regard to the New Development Model (NMD) reforms. As part of the strategy to modernise the healthcare system, hospital reform involves the digitalisation of management systems, logistics traceability and tele-expertise. This study examines the extent to which these digital investments affect the quality of care, efficiency and patient satisfaction in the organisation of healthcare services. For this study, a quantitative survey was conducted on a sample of 150 hospitals belonging to the Ministry of Health and Social Protection. Descriptive and confirmatory analyses conducted using SPSS and AMOS were used to study the relationships between the various components of digitalisation (hospital information systems, interoperability, digital training, culture of innovation) and organisational performance. The research revealed a positive association between the level of digitalisation achieved by the hospital and its internal performance criteria (productivity, quality and satisfaction). However, the study also revealed structural limitations in terms of governance, human resources and maintenance support. As a closing remark, the article suggests the need for a model for integrated digital governance of hospitals that focuses on the interactions of technological innovation, human capital, and the quality of services.

Keywords: hospital digitalisation, organisational performance, healthcare reform, NMD, hospital information system, Morocco.

Received Date: July 10, 2024

Accepted Date: July 30, 2024

Published Date: August 01, 2024

Available Online at https://www.ijsrisjournal.com/index.php/ojsfiles/article/view/476