Benchmarking Digitalization of Public Services: Lessons from International Experiences and the Potential Impact of Law 55.19 on Moroccan Public Administration

Abstract

This paper explores the digital transformation of public services by benchmarking international experiences and assessing the potential impact of Law 55.19 on Moroccan public administration. The study analyzes best practices from countries such as Sweden and Estonia, highlighting the successes, challenges, and lessons learned from their digitalization processes. These comparative insights emphasize the importance of robust infrastructures, citizen digital inclusion, data protection, and effective governance mechanisms. In Morocco, Law 55.19 provides a comprehensive legal framework to accelerate public service digitalization, simplify administrative procedures, enhance transparency, and strengthen citizen trust. The law also introduces mechanisms for online service provision, monitoring, and evaluation while encouraging public–private collaboration. Findings suggest that the successful implementation of Law 55.19 could significantly reduce bureaucratic barriers, improve accessibility to administrative services, and foster innovation within the Moroccan public sector. However, challenges such as training civil servants, addressing the digital divide, and ensuring cybersecurity remain crucial. The study concludes that Morocco has a unique opportunity to modernize its administration by adopting a phased, inclusive, and technologically resilient approach to digital governance.

Keywords
Digital Transformation; Public Service; Law 55.19; Moroccan Public Administration; Governance; Transparency; E-Government; Cybersecurity; Public–Private Partnerships.

Received Date: April 26, 2024                   Accepted Date: May 17, 2025                    Published Date: June 01, 2025

Available Online at https://www.ijsrisjournal.com/index.php/ojsfiles/article/view/451